Terms & Conditions
Please give delivery address where someone will be at during the day (office hours). Courier delivers directly to your door.
The customer CANNOT ask for:
- Specific delivery times*
- Specific delivery dates*
- Courier to ‘call ahead’ to make sure they are home*
these are NOT in our control
The customer CAN ask for:
- Call ahead to obtain access to an estate
- Courier to hoot, ring bell, leave at reception etc.
Please note that ‘collection’ means the courier has collected the parcel from us, this is not the delivery date. Delivery is via The Courier Guy on overnight services to all major cities.
Deliveries to rural areas might take a day or two longer. You should receive an SMS the day of intended delivery via The Courier Guy but this is subject to signal and functionality of the driver’s device.
T-Shape Gymwear reserves the right to have parcels collected up to 3 days after processing – depending on delays from both sides.
On the day of collection, after the collection has taken place, your tracking number will be sent to you via email. Please add vital information for courier in the comment section – the courier will NOT phone ahead to make sure you are at the address given – you will be supplied with a tracking number and it is your responsibility to be at the given address at the time of delivery. If added as a special request the courier will call ahead for access codes (for an estate for example) but they will not confirm you are there at the specified time of delivery.
Please note that orders processed with payment are final. Once the package goes out with the courier the order is complete.
Please see our returns policy here. If you have any refund/credit or replacement requests, please mail firstname.lastname@example.org with your order number, as each will be dealt with on an individual basis.
When are we restocking?
If a spesific item/size/colour is out of stock, please email email@example.com with your enquiry about the spesific item. If there is atleast 5 enquiries about a spesific item, we will restock. Please note that there are no guarantees that we will stock items (specific colours/styles etc.) again. T-Shape Gymwear reserves the right to discontinue item(s) at any time.